FAQ's
IS THIS LEGAL?
HOW MUCH IS THIS GOING TO COST ME (TO GET STARTED)?
If the merchant desires to upgrade to a point of sale system or wireless terminal that has the functionality for the CUSTOMER CASH INCENTIVE PROGRAM, then there are several point of sale systems available and wireless terminals for different prices.
WHAT ARE MY MONTHLY FEES GOING TO BE?
For any business that accepts tips and the tip amount is adjusted after the transaction has been completed, then the merchant will be responsible for the customer service fee for the “tip amount” only. This will still create a huge savings for the business owner.
WHAT OTHER BUSINESSES ARE USING THE CUSTOMER CASH INCENTIVE PROGRAM?
DO I HAVE TO SIGN A CONTRACT?
HOW DO WE GET PAID?
From the small customer service fee that the customer pays, the card associations and our associated member bank are both paid their required fees. With what is left, the processor and Zeeke Payment Solutions both make a little revenue. There is really no difference in the way this has been done in the past; however, the customer is now paying a small customer service fee and you have no more monthly out of pocket processing fees.
WHEN ARE FUNDS DEPOSITED TO MY ACCOUNT?
Depending on the time you settle your daily batch, the vast majority of our clients receive their deposits the following morning (Friday, Saturday & Sunday’s batches generally are seen in the merchant’s accounts on Monday). If you batch out after the next day funding cut off time, the deposits will be the day after.
MY EMPLOYEES ARE NOT REALLY GOOD WITH MATH. ARE THEY GOING TO HAVE TO FIGURE OUT HOW MUCH THE CUSTOMER SERVICE FEE IS FOR EACH SALE?
MY EMPLOYEES ARE NOT REALLY GOOD EXPLAINING THINGS TO CUSTOMERS?
We will work with your employees on exactly what and how to share this program with your customers. We will also provide your employees with our phone number to give to any customers who might want to know more about the Customer Cash Incentive Program.
WHEN ARE THE CUSTOMER SERVICE FEES COLLECTED FROM THE MERCHANT?
IS THIS SOME KIND OF NEW PROGRAM?
No, in fact it’s been around for decades and is used across the US in gas stations where a cash discount is offered at the pump. Gas stations have been using this program in the US for over 15 years. Many national, state and local governments including the DMV, Secretary of State, Post Offices, Schools, Courts, and the IRS implement a Service Fee.